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FAQs

GENERAL

How does the Fretlight Wireless Guitar work?

Fretlight Wireless connects to your smartphone or tablet via Bluetooth BLE. Download and launch Guitar Tunes™, listen to original artist recordings and watch real-time fingering positions for every guitar part display on the Fretlight guitar.

How long does the battery last?

The Fretlight Wireless guitar has a rechargeable Lithium-ion battery via a micro USB port on the guitar. Depending on your individual use, you can get over 100 hours of continuous use before having to recharge.

How long does it take to charge the battery?

A full charge takes about 4 hours.

Where can I find help with setting up my Fretlight Wireless guitar?

Our Support Team is available Monday - Friday, 9 AM - 4:30PM Pacific Time. You can give us a call at (800) 575-6511, chat with us, or send an email to support@fretlight.com. 

SETUP

Do I need a WiFi connection to use my Fretlight Wireless guitar with a mobile device?

No. The Fretlight Wireless guitar connects to your smartphone or tablet via Bluetooth BLE (v4.0 or greater). You must enable Bluetooth on your device.

Will I need to connect my Fretlight Wireless guitar to a computer at any time? 

There is no need to connect your Wireless guitar to your computer...ever. 

Do I need to charge the internal battery prior to setting up and installing my Fretlight? 

No. Your Fretlight Wireless guitar will arrive with a battery charge between 25%-75%.

Where can I download Fretlight apps? 

You can purchase and download FREE and paid-for Fretlight apps from the App Store. Please see our App page for more information.

Will Fretlight apps cost me anything? 

The Guitar Tunes app is free and comes with free content to get you started. Then you can purchase more videos like songs and lesson videos in-app. Other apps cost between $2.99 and $6.99.

How do I connect/pair my Fretlight to apps?

Be sure that Bluetooth is turned on within your smartphone or tablet. You can initiate pairing from within your Fretlight compatible app. When pairing is successful (which is instantaneous in most cases), the blinking lights on the guitar will disappear. See Player's Guide for more details.

COMPATIBILITY

Will my smartphone or tablet work with the Fretlight Wireless guitar? 

The Fretlight Wireless guitar works with Apple (iOS 8.4+) devices with Bluetooth BLE (v 4.0+). Please see our Apps page for individual app requirements. You can find this information on your device or contact your device manufacturer for details.

HELP CENTER

1. Watch our Tutorial Videos.

Click here to watch. 

2. For more information and troubleshooting check out our Knowledgebase.

Click here to check out our Knowledgebase.

3. Return a Product.

Click here to start a return.

We provide a 30-day 100% money back guaranty less shipping and handle on most items. You will also have a full year of warranty coverage. Please see our Terms and Conditions for more information.

4. Download the Fretlight Wireless Quick Start Guides.

FG-600 Wireless Player's Guide

FG-600 Online Manual

5. Specialized Inquiries

Business Development and Partner Inquiries - bizdev@fretlight.com

Media Inquiries - press@fretlight.com

Career Inquiries - careers@fretlight.com

6. Fretlight Support Requirements

Free Phone Support is available for all wireless FG-600 series Fretlight guitar users. 
Wired FG-400/500 series Fretlight guitar users must be using Windows 7 or above or Mac 10.7 or above for phone support.

Chat, email, and Knowledgebase help is available for all users with Fretlight related questions.

Make sure you have your device or computer and guitar handy when calling in for support.