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Fretlight Wireless Upgrade Program

What? The Fretlight Wireless Upgrade Program

For a limited time, upgrade your FG-507, FG-511, FG-521, FG-529, or FG-551 to the latest FG-600 series Wireless system. Includes labor for the installation, setup, minor repairs, and the hardware needed to upgrade the guitar's components and reprogram the neck. A FREE acoustic or electric gig bag included!

What's Included

With the purchase of the Fretlight Wireless Upgrade, you'll get:
- Wireless Upgrade (Includes labor, setup, minor repairs and hardware)
- FREE Standard Fretlight Gig Bag (Acoustic or Electric)
- Fretlight Wireless Owner's Guide
- Mini-USB Wall Charger

Benefits & Limitations

We love the Fretlight Wireless Upgrade Program. With all good things, there are benefits and limitations associated with the upgrade. Please take a moment to review the benefits and limitations associated with the upgrade.

Fretlight Confidence

When you purchase the Upgrade Program, your FG-500 series guitar will go through several steps by our guitar techs here at Fretlight. Your 8-pin DIN connection will be replaced with a wireless On/Off switch and mini-USB port (for charging).

FAQs

Q: How long does the upgrade process take?
A: Generally, you should expect your upgrade to be complete within 30 days.
Q: What apps are available for the wireless system?
A: You can see all available apps here.
Q: Can I perform the upgrade myself?
A: We do not offer upgrade kits for customers. Your guitar must be sent in for the upgrade to be performed by a Fretlight certified tech.
Q: Can I purchase an add-on or dongle that will give my wired guitar wireless capabilities?
A: No.
Q: I have an Android device. Can I use it with the wireless system?
A: No. The Fretlight Wireless System is not currently compatible with Android devices.
Q: If I decide I don't like the wireless system, can I reverse the upgrade?
A: No. Once the upgrade is complete, it cannot be reversed.
Q: I reside in Hawaii, Alaska, or an International location. Can I send my guitar for an upgrade?
A: No. Because of shipping costs, it is more effective for you to order a new wireless guitar directly from the store.
Q: My guitar is broken. Can I send it for an upgrade/repair?
A: No. The cost of a new neck plus repair exceeds the cost of buying a new wireless guitar directly from the store.
Q: Can I upgrade an FG-400 or earlier series guitar?
A: No.
Q: My FG-500 Series Guitar is not listed as qualified for the upgrade. Can you make an exception?
A: No.
Q: I purchased a lot of wired content for my FG-500 series guitar - can I use it with the wireless system?
A: Unfortunately, no. However, the new wireless content is significantly less than the wired.

Before you upgrade...

Before you purchase the upgrade for your 500 series guitar, please take a minute to go through our Upgrade Checklist. By purchasing the upgrade, you acknowledge the following:


Content for my 500 series wired guitar (including lessons & software like Guitar Pro 6) is not compatible with or transferable for use with the wireless system.


Content I may have purchased for my 500 series wired guitar is not refundable for any reason.


My 500 series guitar is one of the following: FG-507 Standard Acoustic, FG-511 Standard Electric, FG-521 Traditional Electric, FG-529 Pro Acoustic or FG-551 Orianthi Electric.


The wireless system is currently compatible with iOS devices including: iPhone 4S+, iPod Touch, iPad 3rd Gen+, iPad Mini, iPad Air+, iPad Pro running iOS 8+ with Bluetooth 4.0 (LE).


The upgrade program is available within the contiguous US only.


Upgrading an electric guitar will result in the LEDs producing noise in the 2-5 pickup position.


There will be no refunds, for any reason.


All upgrades are final and cannot be undone. No future or additional upgrades are promised.


If you checked all the boxes above, you're ready to start the upgrade process!

Step 1: Login to your Fretlight RMA account (or create a new account) to submit an RMA return request.

Submit Request

Step 2: Once the request is submitted, purchase the "FG-500 Wireless Upgrade Program" product.

Get the Upgrade

Step 3: Ship your guitar back with an approved RMA number on the outside shipping box. Please include a copy of the "FG-500 Wireless Upgrade Program" order confirmation receipt inside of the shipping box. If you order a return label it will be emailed to you. If you purchase the return box it will ship to you along with a emailed tracking number.

Step 4: For every step of the upgrade process, you will be emailed updates. The final email will contain a FedEx tracking number.