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Fretlight Wireless Upgrade Program

1. What is it?


Upgrade your 500 Series Fretlight Wired Guitar (FG-507, FG-511, FG-521, FG-529, or FG-551) to the latest FG-600 series Wireless system. Upgrade includes guitar setup, upgrade hardware, neck reprogramming and all labor. A FREE acoustic or electric gig bag is included!

What's Included?

With the purchase of the Fretlight Wireless Upgrade, you'll get:
- Wireless Upgrade (Includes labor, setup, minor repairs and hardware)
- FREE Standard Fretlight Gig Bag (Acoustic or Electric)
- Fretlight Wireless Owner's Guide
- Allen Wrench Tool Set
- Mini-USB Wall Charger

What's Upgraded?

Your guitar's wired internal components and DIN connection are removed and upgraded with the new wireless components including: rechargeable battery, wireless Bluetooth® connection, and new port with USB charging interface and ON/OFF button.

2. Why Upgrade?

Benefits & Limitations

We love the Fretlight Wireless Upgrade Program. Check out all the benefits associated with upgrading your Fretlight Guitar to wireless.

Benefits

Portable
Convenient
iOS Compatible (Android Coming Late 2017).
Travel Friendly
New Content
New Features
New Apps
In-App Purchases
In-App Delivery
Guitar Tunes™

With all good things, there are some limitations with the Wireless Upgrade. Although the benefits far outweigh the limitations, please take a moment to review.

Limitations

Not compatible with wired software & content.
Wired software & content non-transferable.
No PC or Mac Support.
Limited Android Support (Coming 2018).

FAQs

Q: How long does the upgrade process take?
A: Generally, you should expect your upgrade to be completed within 10 business days once it arrives with us. Shipping time is 3 to 5 business days each way depending on your location.
Q: What apps are available for the wireless system?
A: You can see all available apps here.
Q: Can I perform the upgrade myself?
A: We do not offer upgrade kits for customers. Your guitar must be sent in for the upgrade to be performed by a Fretlight certified tech.
Q: Can I purchase an add-on or dongle that will give my wired guitar wireless capabilities?
A: Sorry, no.
Q: I have an Android device. Can I use it with the wireless system?
A: Unfortunately, not at this time. The Fretlight Wireless System is not currently compatible with Android devices. We expect Android compatibility in 2018.
Q: If I decide I don't like the wireless system, can I reverse the upgrade?
A: No. Once the upgrade is complete, it cannot be reversed.
Q: I reside in Hawaii, Alaska, or an International location. Can I send my guitar for an upgrade?
A: No. Because of shipping costs, it is more effective for you to order a new wireless guitar directly from the store.
Q: My guitar is broken. Can I send it for an upgrade/repair?
A: No. The cost of a new neck plus repair exceeds the cost of buying a new wireless guitar directly from the store.
Q: Can I upgrade an FG-400 or earlier series guitar?
A: Unforunately, you cannot.
Q: My FG-500 Series Guitar is not listed as qualified for the upgrade. Can you make an exception?
A: Sorry, no.
Q: I purchased a lot of wired content for my FG-500 series guitar - can I use it with the wireless system?
A: Unfortunately, no. However, the new wireless content is significantly less than the wired.

3. How to Upgrade

Before you upgrade...

Before you purchase the upgrade for your 500 series guitar, please take a minute to go through our Upgrade Checklist. By purchasing the upgrade, you acknowledge the following:

1. Content for my 500 series wired guitar (including lessons & software like Guitar Pro 6) is not compatible with or transferable for use with the wireless system.

2. Content I may have purchased for my 500 series wired guitar is not refundable for any reason.

3. My 500 series guitar is one of the following: FG-507 Standard Acoustic, FG-511 Standard Electric, FG-521 Traditional Electric, FG-529 Pro Acoustic or FG-551 Orianthi Electric.

4. The wireless system is currently compatible with iOS devices including: iPhone 4S+, iPod Touch, iPad 3rd Gen+, iPad Mini, iPad Air+, iPad Pro running iOS 8+ with Bluetooth 4.0 (LE).

5. The upgrade program is available within the contiguous US only.

6. Upgrading an electric guitar will result in the LEDs producing noise in the 2-5 pickup position.

7. All upgrades are final and cannot be undone. No future or additional upgrades are promised.

If you checked all the boxes above, you're ready to start the upgrade process!

Upgrade!

Step 1: Supplies are limited, so reserve your upgrade today! Start by purchasing the upgrade below:

Purchase Upgrade

Step 2: You will receive your return authorization number and return shipping instructions via email in 1-2 WEEKS. Only once this arrives can ship your guitar to us. If you purchased a return shipping label it will be emailed to you at this time and if you purchased a return box and a prepaid return label a new order will be placed for those items at this time and they will be shipped to you. Please allow 3-5 business days for those items to arrive.